Paddle freezes and fund holds
6 public merchant reports of Paddle freezes, holds and closures, median stated hold 135 days. Each entry links to the merchant's original public post. Figures count only where the merchant stated them.
Industries affected
Reasons Paddle gave
Grouped from the reason each merchant reported.
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A small SaaS owner says Paddle suddenly held their payout on payment day despite no chargebacks or known issues, and that email and social media outreach went unanswered. The seller says they would not recommend Paddle to other small SaaS owners.
A merchant says Paddle has not processed their first payout despite meeting the stated $100 minimum threshold and completing bank verification, with the balance above the threshold for two months.
A merchant says Paddle abruptly closed their account for allegedly ignoring a risk review they never received, then admitted the hold was actually about a payment-method transition. After the merchant submitted documents and was told the account was verified and the payout released, Paddle still permanently closed the account.
A SaaS founder says Paddle closed the business account and held its remaining payouts after a risk review. The founder disputes the claim that the business failed to respond to outreach.
A SaaS vendor reports that Paddle put their first payout on hold for unexplained reasons and that support did not follow up despite repeated emails. The payout was eventually released after about ten days through outside intervention, though the seller's support contact never responded.
A SaaS founder says Paddle froze their account during a quarterly review, citing a KYC name mismatch, and told them payouts would resume after 180 days; the founder onboarded an alternative provider and the payout was released within a week.